Top Foodservice Operators Recognized at the 2018 Restaurant Realities Redefined Summit

Toronto, ON – October 12, 2018 – On October 2 at the annual NPD Foodservice Summit in Toronto The NPD Group recognized six top operators in the foodservice space.

The NPD Consumer Choice Awards were presented to operators with notable increases across six respective categories, including: Fast, Efficient Service, Food Quality, Good Value, Overall Experience, Making Customers Feel Valued, and Healthy Options. The data was captured using NPD’s Customer Satisfaction tool, which measures satisfaction ratings across 21 attributes as well as open-ended comments and revisit intent for chain restaurants across Canada. This year’s winners included:

  1. Foodservice Consumer Choice Award for fast, efficient service Winner: Scores
  2. Foodservice Consumer Choice Award for food quality Winner: Cora
  3. Foodservice Consumer Choice Award for healthy options Winner: Pita Pit
  4. Foodservice Consumer Choice Award for good value Winner: 241 Pizza
  5. Foodservice Consumer Choice Award for Making Customers Feel Valued Winner: the Keg
  6. Foodservice Consumer Choice Award for Overall Experience Winner: Cora

“Winning in the foodservice industry has never been more challenging. Even the savviest of operators have been challenged by declining traffic numbers, wage increase pressures, and the intensification of competition” said Ashley West, Executive Director of Foodservice at The NPD Group. “Despite these challenges, this year’s award winners have managed to achieve success by focusing on innovation, customer satisfaction, and quality. We are thrilled to be able to recognize these great brands and the people behind them and are committed to helping them grow as we move into 2019.”

Press Contact

Erick Bauer

The NPD Group, Inc.
900 West Shore Road
Port Washington, NY 11050

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